At HAVENNEST FURNITURE LLC, we aim to provide a clear and reliable shopping experience. This Return and Refund Policy explains the conditions and procedures for requesting a return or refund for purchases made through havennestfurniture.com.
1. Return Eligibility
Customers who wish to return an item should contact us before sending any products back. Return requests will be reviewed according to the circumstances of the order and applicable consumer protection laws.
To help us evaluate a request, please provide your order number, a description of the issue, and relevant photographs if the item is damaged, defective, or incorrect.
Items may not qualify for return if they have been used, damaged through improper handling, or altered after delivery, except where applicable law provides otherwise.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.
Please include your order details and supporting photographs so that we can assess the issue and determine an appropriate resolution in accordance with our policies and applicable law.
Depending on the circumstances, an eligible resolution may include a replacement, repair, or refund.
3. Return Procedure
Before returning an item, please follow these steps:
1. Contact us at hello@havennestfurniture.com with your order number and the reason for your request.
2. Wait for our response and confirmation of the applicable return procedure.
3. If your return is approved, follow the return instructions provided by our customer support team.
4. Package the item securely and retain the shipping receipt and tracking information, where available.
Please do not send items to the return address without first contacting us to confirm the return arrangements.
4. Return Shipping Costs
Responsibility for return shipping costs will depend on the circumstances of the return and applicable law.
Where a return is necessary because an item is defective, damaged upon arrival, or incorrectly supplied, we will address the associated shipping costs in accordance with applicable requirements.
For other approved returns, customers may be responsible for return shipping costs where permitted by law and as communicated during the return approval process.
5. Refund Processing
Once a returned item has been received and inspected, we will notify you of the outcome of your refund request.
Approved refunds will be issued to the original payment method unless otherwise agreed or required by applicable law. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Any applicable refund will be processed in accordance with relevant legal requirements.
6. Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have not entered processing or shipping may be eligible for cancellation.
Once an order has been processed or dispatched, cancellation may no longer be possible, and the request may instead be handled under the applicable return procedures.
7. Return Address
Please contact our customer support team before returning any item to confirm the correct return arrangements.
HAVENNEST FURNITURE LLC
Return Address:
39304 OCEANVIEW AVE
PRAIRIEVILLE, LA 70769-4598
United States
Please ensure that your return is properly packaged and that the relevant order information is included.
8. Contact Us
If you have questions about returns, refunds, or order issues, please contact us:
Email: hello@havennestfurniture.com
We will review your inquiry and provide further instructions based on the details of your request.
9. Policy Updates
HAVENNEST FURNITURE LLC reserves the right to update this Return and Refund Policy when necessary. Any changes will be published on this page with a revised date.
Nothing in this policy is intended to exclude or restrict any rights that consumers may have under applicable law.