HAVENNEST FURNITURE LLC is committed to providing a clear and reliable delivery experience for customers purchasing through havennestfurniture.com. This Shipping Policy explains our order processing procedures, shipping arrangements, estimated delivery times, and related conditions.
1. Shipping Coverage
We provide shipping services to destinations available during the checkout process. Shipping availability may vary depending on the destination, product dimensions, shipment weight, and transportation arrangements.
Customers should ensure that their shipping address and contact details are complete and accurate when placing an order.
2. Order Processing Time
Orders generally require 3–7 business days for processing before shipment.
Processing time may vary depending on product availability, order volume, product size, packaging requirements, and any additional arrangements needed for larger shipments.
Business days exclude weekends and public holidays. Orders requiring additional verification or special handling may take longer to process.
3. Shipping Methods
Depending on the destination and the characteristics of the order, available shipping methods may include:
- Standard Freight: Suitable for eligible shipments through available transportation services.
- Sea Freight: May be used for larger, heavier, or bulk shipments where ocean transportation is appropriate.
- Land Transportation: Available for eligible domestic or cross-border deliveries, depending on the destination and logistics arrangements.
- Rail Freight: May be arranged for eligible international shipments where rail transportation services are available.
The actual shipping method will depend on the destination, shipment dimensions, weight, and available logistics services.
4. Estimated Delivery Time
Delivery times vary according to the destination, shipping method, customs procedures, and shipment characteristics. Larger household items or bulky shipments may require additional handling and transportation time.
The following estimates are provided for general reference:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Freight | 7–20 business days |
These estimates are not guaranteed delivery dates. Actual transit times may be longer for remote destinations, oversized shipments, customs inspections, peak shipping periods, or other circumstances beyond our reasonable control.
Where a specific delivery estimate is provided during checkout or order confirmation, customers should refer to the information supplied for their order.
5. Shipping Costs
Shipping costs may depend on the destination, shipment weight, package dimensions, selected transportation method, and applicable handling requirements.
Any shipping charges available at checkout or confirmed during the ordering process should be reviewed before completing a purchase. Additional transportation or delivery charges may apply where disclosed and permitted by applicable law.
6. Shipment Tracking
Where tracking services are available, tracking information may be provided after an order has been dispatched.
Tracking updates may take time to appear in the carrier’s system. For freight shipments, tracking information and update frequency may differ from those provided for standard parcel deliveries.
If you have questions about your shipment status, please contact our customer support team with your order details.
7. Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
Responsibility for these charges depends on the shipping terms, destination regulations, and arrangements confirmed for the order. Customers should review any applicable charges before completing an international purchase.
Customs inspections or clearance procedures may also affect delivery times.
8. Shipping Delays
Although we aim to support timely delivery, delays may occur due to circumstances such as:
- Severe weather or natural disasters.
- Customs inspections and clearance procedures.
- Carrier capacity or transportation disruptions.
- Public holidays and peak shipping periods.
- Incorrect or incomplete delivery information.
- Other events outside our reasonable control.
We will provide available shipping information and assistance when a delivery issue is brought to our attention.
9. Incorrect Address and Delivery Issues
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible. Address changes may not be possible after an order has been processed or dispatched.
If a shipment is returned, delayed, or undeliverable because of incorrect address information or unsuccessful delivery attempts, additional shipping charges or other arrangements may be necessary, subject to applicable law.
10. Damaged or Missing Shipments
If your order arrives damaged or appears to be missing items, please contact us promptly at hello@havennestfurniture.com.
Please provide your order number, a description of the issue, and photographs of the packaging or damaged items where available. This information will help us review the situation and determine the appropriate next steps.
Claims and resolutions will be handled in accordance with our applicable policies and consumer protection requirements.
11. Contact Information
If you have questions about shipping, delivery estimates, or an existing order, please contact:
HAVENNEST FURNITURE LLC
Email: hello@havennestfurniture.com
Please include your order number in your message so that we can assist you more efficiently.
12. Policy Updates
HAVENNEST FURNITURE LLC reserves the right to update this Shipping Policy when necessary. Any revisions will be published on this page with an updated date.
By placing an order through our website, you acknowledge that shipping arrangements and estimated delivery times are subject to the conditions outlined in this policy, without limiting any rights provided by applicable law.